Shipping & Policies

Shipping & Delivery

All orders shipped with UPS and USPS Priority mail through Frontier Shipping and include tracking/delivery confirmation.
Shipping fees are not refundable under any circumstance.
Other shipping methods are available upon request, however, should you select uninsured shipping we will not be held responsible for loss or damage of your purchase.

Please send all exchanges to: 400 Spruce Street, Ketchikan, AK 99901. Please include a note in the box with the order name, order number, and if an exchange is needed. In the case of an exchange, please include the needed size.
Exchanges: The customer is responsible for the cost of shipping the exchange pair back to Caribou Creek.
Exchanges will be accepted only if they are sent within seven days of the delivery confirmation date.
HOLIDAY RETURN & EXCHANGE POLICY: Orders placed between Nov 26 - Dec 23 have an extended return policy and must be sent back to Caribou Creek by December 31st.
There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier.
All packages are to be fully insured. You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.